1. Overview

This website (intima.rs) is owned and operated by Lunexbeg, LLC, a company legally registered in Delaware, United States, with its registered address at 1111B South Governors Avenue, Dover, DE 19904. Throughout the site, the terms “we”, “us” and “our” refer to Lunexbeg, LLC.

By visiting our website, purchasing a product, or otherwise using our services, you agree to these Terms of Service together with any policies referenced in them, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree with these terms, you should not use the website or place an order.

Nothing in these Terms of Service limits or excludes any mandatory consumer rights that apply to you under applicable law.

2. Age Requirement

You must be at least 18 years old, or have reached the legal age of majority in your country of residence if higher, to purchase products from Intima.

By placing an order, you confirm that you satisfy this requirement.

We reserve the right to cancel an order where we reasonably believe that the age requirement has not been met.

3. Products

Intima offers intimate wellness products, personal care products, lingerie, accessories and related goods.

We make reasonable efforts to display product descriptions, specifications, photographs, colours and other information accurately. However, colours and appearance may vary depending on your device or display, and minor packaging or product presentation changes may occur.

Product availability may vary by country or region. Certain products may not be available for sale or delivery in every market.

We reserve the right to modify our product range or discontinue products at any time.

4. Product Use and Safety

Products must be used only for their intended purpose and in accordance with any instructions, warnings or information supplied by the manufacturer.

Please read all product information before use.

Information provided on our website is for general informational purposes and is not intended to replace professional medical advice, diagnosis or treatment.

If you have a medical condition, allergy, sensitivity, are pregnant, use medication, or have concerns about whether a product is appropriate for you, consult an appropriate healthcare professional before use.

Stop using a product if you experience pain, irritation, discomfort or an unexpected reaction.

5. Orders

Submitting an order does not necessarily mean that we have accepted it.

After an order is placed, you may receive an electronic confirmation acknowledging receipt. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

• product unavailability;
• incorrect pricing or product information;
• suspected fraud or unauthorized payment;
• shipping restrictions;
• legal or regulatory restrictions;
• an obvious technical or administrative error.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

6. Prices and Currency

Prices are displayed in the currency applicable to the selected country or market.

Where currency conversion is used, prices may be calculated using current or periodically updated exchange rates and may include rounding or currency-conversion adjustments.

The final amount payable will be shown during checkout before you confirm your purchase.

Prices may change without notice, but changes will not affect orders that have already been accepted.

7. Taxes, Duties and Other Charges

Taxes, duties and other applicable charges are handled according to the destination, applicable law and the checkout configuration available for that market.

Where taxes or duties are included in the displayed price or collected during checkout, this will be reflected in the information presented to you.

Where additional import charges may legally apply and are not collected by us during checkout, the customer may be responsible for those charges, subject to applicable law and the terms stated during checkout.

8. Payment

Available payment methods are shown during checkout and may differ depending on your location, device or payment provider.

By providing payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be provided by third-party payment providers. We do not control the independent processing systems of those providers.

An order may be cancelled if payment cannot be authorized or completed.

9. Delivery

We currently sell and deliver only to the countries and regions made available through our online store and checkout.

Available delivery methods, estimated delivery times and delivery costs are displayed during checkout where applicable.

Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delays may occasionally occur because of carriers, customs procedures, weather, public holidays, incorrect address information or circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Please see our Shipping Policy for additional information.

10. Returns, Cancellations and Refunds

Returns, cancellations and refunds are governed by our Return and Refund Policy.

Where applicable, customers may have a right to cancel an eligible purchase within 14 days of receiving the order, subject to applicable legal exceptions.

For health protection and hygiene reasons, certain sealed intimate-use products may not be eligible for return after the seal has been removed or the packaging has been opened, except where the product is defective, damaged or incorrectly supplied, or where applicable law provides otherwise.

Nothing in these terms limits mandatory rights relating to defective or non-conforming goods.

11. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as reasonably possible.

We may request photographs or other reasonable information needed to assess the issue.

Where applicable, we will provide an appropriate remedy such as replacement, refund or another remedy required by applicable consumer law.

12. Promotions and Discount Codes

Promotions, promotional prices and discount codes may be subject to separate conditions.

Unless otherwise stated:

• discount codes cannot be exchanged for cash;
• discounts may not be combined;
• promotions may be limited by product, order value, customer, market or time period;
• a promotion may be withdrawn or corrected in the event of an obvious error or misuse.

Any mandatory consumer rights remain unaffected.

13. Accuracy of Information

We make reasonable efforts to keep information on the website accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions, shipping charges or other information.

We may correct genuine errors and update information where appropriate.

Where an error materially affects an order already placed, we will contact you where reasonably possible before proceeding or provide an appropriate refund if the order cannot be fulfilled.

14. Personal Information

Your submission and processing of personal information through the store is governed by our Privacy Policy.

Payment information may also be processed directly by payment providers according to their own privacy and security practices.

15. Intellectual Property

Unless otherwise stated, the website and its content, including text, graphics, branding, design elements and original materials, are owned by or licensed to Intima and are protected by applicable intellectual property laws.

You may use the website for personal, non-commercial purposes.

You may not reproduce, distribute, commercially exploit, modify or republish protected website content without permission, except where permitted by law.

16. Acceptable Use

You must not use the website or services:

• for unlawful or fraudulent purposes;
• to infringe the rights of another person;
• to transmit malicious software or harmful code;
• to interfere with the security or operation of the website;
• to attempt unauthorized access to systems or customer information;
• to place fraudulent or abusive orders.

We may restrict access where reasonably necessary to protect customers, our business or our systems.

17. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment, delivery or technology providers.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or services except to the extent responsibility cannot legally be excluded.

18. Liability

Nothing in these Terms of Service excludes or limits liability where doing so would be prohibited by applicable law.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

We are also not responsible for loss resulting from misuse of a product, failure to follow product instructions, or circumstances outside our reasonable control, except where applicable law provides otherwise.

Mandatory rights relating to product safety, defective goods, personal injury, fraud or consumer protection remain unaffected.

19. Events Outside Our Control

We are not responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control, including severe weather, transport disruption, strikes, governmental actions, customs delays, natural disasters, widespread technical failures or other extraordinary events.

This does not affect any rights you may have under mandatory consumer law.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, legal requirements or website.

The version applicable to an order is generally the version available when the order is placed, subject to mandatory legal requirements.

21. Governing Rights and Disputes

These Terms of Service are subject to applicable law.

Nothing in these terms deprives a consumer of mandatory protections granted by the laws that apply to them.

If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter directly.

Any dispute that cannot be resolved informally will be handled by the courts or dispute-resolution bodies having jurisdiction under applicable law.

22. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23. Entire Agreement

These Terms of Service, together with the policies and information incorporated into them, constitute the terms governing your use of the store and purchases made through it, subject always to applicable mandatory law.

Questions regarding these Terms of Service can be submitted through our Contact page or using the contact details provided on our website.