Returns & refunds

Clear information about cancellations, return eligibility, hygiene restrictions, damaged products and refunds.

14-day cancellation period Eligible purchases may be cancelled within 14 days of receiving the order.

Hygiene protection Certain sealed intimate-use products cannot be returned after the protective or hygienic seal has been removed.

Defective items covered Damaged, defective or incorrectly supplied products are handled separately.

Right to cancel

You have the right to cancel an eligible purchase within 14 days of receiving your order, without giving a reason, subject to the exceptions and conditions described in this policy and applicable law.

Return conditions

To be eligible for a return, the product must be unused, unopened and in its original, undamaged packaging, together with all accompanying parts and accessories.

Products returned incomplete, used, opened or damaged after delivery may not be eligible for a refund unless the item was defective, damaged or incorrectly supplied, or applicable law provides otherwise.

Hygiene restrictions

For health protection and hygiene reasons, certain sealed products that are not suitable for return once unsealed — including certain intimate-use products — cannot be returned if the protective or hygienic seal has been removed or the packaging has been opened.

How to make a return

To request a return, please contact us through our Contact page and provide your order number together with the details of your return request.

We will provide you with the appropriate instructions on how and where to send an eligible return.

Please do not send products back without contacting us first.

Return shipping costs

If you return an eligible product because you changed your mind, you are responsible for the return shipping costs, except where applicable law provides otherwise.

If a product is defective, damaged or incorrectly supplied, we will cover reasonable return shipping costs or provide another appropriate solution at no additional cost to you.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If the return is approved, the refund will be issued to your original payment method within 14 days, subject to applicable law.

Your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.

Damaged, defective or incorrect products

Please inspect your order when you receive it.

If an item is damaged, defective or different from what you ordered, contact us as soon as reasonably possible and provide your order number together with clear photographs of the product and packaging where appropriate.

We will review the issue and, where applicable, arrange a replacement, refund or other appropriate remedy at no additional cost to you.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Exchanges

We do not currently offer direct product exchanges. If you would like a different product, please return the eligible original item in accordance with this policy and place a new order.

Contact

If you have any questions regarding cancellations, returns or refunds, contact us using the details below or through our Contact page.

Lunexbeg, LLC
1111B South Governors Avenue
Dover, DE 19904
United States
Email: support@intima.rs

We're here to help.

Contact our customer care team before sending anything back and we'll guide you through the next steps.