Shipping policy
Order processing
Orders are generally processed within 24 hours after payment confirmation.
Orders placed during weekends or public holidays may be processed on the next business day.
Delivery
We currently deliver to Serbia, Croatia, Bosnia and Herzegovina, Montenegro and North Macedonia. Available shipping methods and shipping costs are displayed during checkout based on your delivery destination and order details.
Delivery typically takes approximately 1–3 business days after dispatch.
Delivery times may occasionally be affected by carrier operations, customs procedures, public holidays or other circumstances outside our reasonable control.
Discreet packaging
All orders are shipped in completely discreet, neutral packaging without INTIMA.RS branding or any indication of the contents.
A neutral sender name is shown on the shipping label, so the nature of the order cannot be identified from the outside of the parcel.
The parcel does not contain promotional material or other external markings that could reveal the nature of your order.
Customs, duties & import taxes
Depending on the destination country, order value and applicable regulations, customs duties, import taxes or other charges may apply.
Where applicable charges are collected during checkout, they will be displayed before you complete your order.
If additional charges are imposed by local customs authorities or the carrier and have not been collected during checkout, they may be payable by the customer.
Order tracking
Once your order has been dispatched and tracking information becomes available, you will receive a tracking number or tracking link by email so that you can follow the status of your delivery.
Incorrect or incomplete addresses
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Delivery issues
If your parcel is significantly delayed, appears to be lost or arrives damaged, please contact us so that we can assist you and investigate the issue with the carrier.
Contact
If you have any questions regarding shipping or delivery, email us at support@intima.rs or contact us through our Contact page.
Lunexbeg, LLC
1111B South Governors Avenue
Dover, DE 19904
United States
We're here to help.
Contact our customer care team if you have a question about your order, tracking or delivery.