Your first order should feel private, clear and uncomplicated.
Questions about packaging, materials, size, care and returns are completely reasonable when buying an intimate product for the first time. Here are the details worth knowing before you choose.
A good first purchase is not about finding the most advanced product. It is about choosing something that feels approachable, understanding how to care for it and knowing what to expect from checkout to delivery.
Discretion begins before the parcel arrives
INTIMA orders are sent in discreet, neutral packaging without INTIMA.RS branding or an indication of the contents on the outside of the parcel. A neutral sender name is used on the shipping label.
Available shipping methods, costs and delivery information are shown during checkout. Tracking information is provided when it becomes available.
The parcel does not contain external promotional markings that reveal the nature of your order.
Choose material by feel and intended use
Material can influence softness, firmness, weight, flexibility, cleaning and lubricant compatibility. There is no single material that is automatically best for every person or every product.
Common on many intimate products and often chosen for a softer, smoother or more flexible feel. Check the specific product's material and lubricant guidance.
A rigid, smooth thermoplastic often used where a product needs structure, including housings for controls or electronics.
Purpose-made glass toys offer a rigid, smooth and weightier experience. Use only products manufactured for intimate use and follow their care instructions.
Size is personal — not a level to complete
Do not choose a larger size because you think you are supposed to. For internal products, a more modest size may feel more approachable when you are unsure, while external products raise different questions such as grip and precision.
Check the exact dimensions on the product page rather than judging size from photographs alone.
Care depends on the product you choose
Clean a new toy before first use and clean it after use according to the manufacturer's instructions. Let it dry completely before storing it somewhere clean and dry.
Do not assume that every electronic toy can be submerged. Check its water-resistance rating, material-specific care guidance and compatible lubricant types.
The manufacturer's instructions for your specific toy take priority over general cleaning advice.
Know the return rules before opening the seal
Return and withdrawal rights depend on the applicable law and the condition and type of product. For health and hygiene reasons, certain sealed intimate goods may no longer be eligible for return once their protective seal has been removed or the product has been opened, except where consumer law provides otherwise.
Faulty, damaged or incorrectly supplied products are handled separately in accordance with applicable consumer rights. Review the current Returns & Refunds policy before opening a product if you think you may need to return it.
Start with the question that matters to you
If you are unsure what to buy, narrow the choice by asking what kind of experience you want: external or internal sensation, solo or shared use, softer or firmer feel, simple controls or more features.
You do not need to solve every preference with your first order. Choose a comfortable starting point and let experience make the next decision easier.
Private. Considered. Entirely at your pace.
Start with what feels right for you. If you need help before ordering, INTIMA Customer Care is here to make the choice clearer — never more complicated.
